Shipping policy
Welcome to mazie.store! We are committed to providing you with the best shopping experience. Below is our shipping policy to ensure you receive your products quickly and safely.
Shipping Time
Order Cut-Off Time
Order Cut-Off Time is 5:00 pm (PST) every business day. Orders placed after this time will be processed the next business day. This helps us optimize our processing and shipping process, ensuring you receive your products quickly and efficiently.
Order Processing Time
All orders will be processed within 1-3 business days after placing the order. Orders placed on weekends or holidays will be processed the next business day. The order processing process includes checking inventory, packing the product, and preparing the necessary paperwork for shipping.
Delivery Time
The estimated delivery time is 7-15 business days, depending on your delivery location. This time may vary based on weather conditions, traffic conditions or factors beyond our control. To ensure the fastest delivery time, we cooperate with reputable shipping units and have an effective order tracking system.
Shipping Fee
The shipping fee is fixed at 6.99 USD per order. We offer shipping services at preferential rates to ensure that you can receive the product at a reasonable cost.
Shipping Unit
Our shipping partner is FedEx. We are committed to providing the best shipping service to meet the needs of our customers, ensuring that every order reaches you on time and in perfect condition. When you place an order, you can track your shipment from the time it leaves our warehouse until it arrives at your address, giving you added peace of mind about your order.
Shipping Locations
We offer shipping to addresses within the United States. If you live outside the United States and need assistance, please contact our customer service representatives. Please note that customs duties and import taxes may apply to international shipments. These charges are the responsibility of the customer and will be determined by your country’s customs authority.
Order Tracking
Order Confirmation
After you have successfully placed your order, you will receive an order confirmation email from mazie.store. This email will contain details about your order, including your order number, a list of products ordered, and shipping information.
Order tracking
You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.
Change the Delivery Address
Before Shipping
You can change the delivery address before the order is shipped by contacting our customer service. We will assist you in updating the new address to ensure the product is delivered to the right place.
After Shipping
If the order has been shipped, we will not be able to change the delivery address. You can contact the shipping company for further assistance. We will provide all the necessary information to help you resolve this issue.
Delivery Issues
Delayed Orders
If your order is delayed beyond the expected time, please contact us for assistance. We will check the order status and coordinate with the shipping unit to resolve the issue.
Lost Order
If your order is lost, we will work with the shipping unit to verify and resolve the issue. You may be refunded or sent a new product depending on the specific situation. We are committed to supporting you quickly and effectively.
Damaged Order
If you receive a damaged product, please contact us immediately for support. We will proceed to exchange or refund according to your request. We always ensure that the products reach you in the best condition.
Contact
If you have any questions about the shipping policy, please contact us via the following channels:
Email: support@mazie.store
Address business: 28848 41st Ave S, Auburn, WA 98001, USA
Mon-Fri | 9:00 am – 5:00 pm (PST)
We are always ready to support you and want to bring the best shopping experience. Our customer service team is always ready to listen and resolve all your questions quickly and efficiently.
Thank you for your trust and shopping at mazie.store! We look forward to serving you in the future and hope you will continue to accompany us.