FAQs

1. How can I place an order online?

To place an order online at mazie.store, simply visit our website, select your favorite products, choose your size and quantity, then click the “Add to Cart” button. When you are ready to check out, click the shopping cart icon and follow the instructions to complete your order.

2. How long does it take to process an order?

We usually process orders within 1-3 business days of receiving your order. In some special cases, processing times may be slightly longer, but we will notify you if there are any delays.

3. What is the estimated delivery time?

The estimated delivery time depends on the shipping address and shipping method you choose. Generally, orders will be delivered within 7-15 business days. You will receive a confirmation email with tracking information once your order has been shipped.

4. How much does shipping cost?

Shipping is a flat rate of $6.99 per order within the United States.

5. Can I change my shipping address after I have placed my order?

If you need to change your shipping address after you have placed your order, please contact our customer service as soon as possible. We will do our best to update the new address information before the order is shipped.

6. How do I track my order?

Once your order has been shipped, we will send you a confirmation email with tracking information. You can use this tracking number to check the status and current location of your order through the shipping carrier’s website.

7. What is mazie.store return policy?

We accept returns within 30 days of receiving the item. The item must be unworn, with all tags and labels still attached. To request a return, please contact our customer service for further instructions.

8. What should I do if my order is lost?

If you believe your order is lost, please contact us immediately. We will work with the shipping carrier to locate the item and assist you in resolving the issue.

We are always available to assist you and answer any questions you may have. If you have any further questions, please contact our customer service via email or phone.