Returns and Refund policy
We are committed to providing you with the best shopping experience. However, we understand that sometimes you may not be completely satisfied with the product you purchased. Therefore, we provide a detailed return and refund policy to ensure your rights.
30-day returns
We are committed to providing our customers with the best shopping experience. If you are not completely satisfied with the fashion product you purchased, you can return it within 30 days of receiving the product. The product must be in its original packaging, with all labels and tags intact and unused. Please contact our customer service team for detailed instructions on the return and exchange process. We look forward to serving you and ensuring your satisfaction.
Return Conditions
Eligible Products
– Condition of the Product
The product must be unworn, undamaged and in the same condition as when received. We will not accept products that have been used or damaged after receipt.
– Packaging and Labels
The product must have its original labels and packaging intact. This includes all accessories and manuals (if any).
– Invoice
You must provide a receipt or proof of purchase when returning the product. This is required for us to confirm the order and process the refund.
Non-Returnable Products
– Used or damaged products: We cannot accept used or damaged products.
– Products without original labels or packaging: Products without original labels or packaging are not eligible for return.
– Final sale or promotional products: Products purchased during special promotions or final sale are not refundable.
– Products purchased during special promotions: Please check the detailed conditions when purchasing.
Return Process
– Contact Customer Service
Please contact our customer service via email [email protected] to notify us of your return request. Please provide detailed information about your order and the reason for the return.
– Receive Return Instructions
Once your return request is approved, we will send you detailed instructions on how to return the product, including the return address and steps to take.
– Return the Product
Please carefully package the product and send it to the return address provided. Please note that you are responsible for the shipping costs of returning the product, unless the product is defective or damaged upon receipt.
Refunds
– Product Inspection
After we receive the returned product, we will inspect the product within 3-5 business days. If the product meets the return conditions, we will issue a refund to you.
– Refund Method
The refund will be returned to the account you used to pay. The refund may take 5-10 business days, depending on your bank or payment service provider.
– No Shipping Refunds
Please note that we do not refund the original shipping cost, unless the product is defective or damaged upon receipt.
Defective or Damaged Products
– Notify Immediately
If your product is defective or damaged upon receipt, please contact us immediately for assistance. You may request a replacement or a full refund.
– Shipping Costs
We will cover the shipping costs for defective or damaged products. You will receive detailed instructions on how to return the defective product.
Contact
If you have any questions about our return and refund policy, please contact us via the following channels:
Email: [email protected]
Address business: 28848 41st Ave S, Auburn, WA 98001, USA
Mon-Fri | 9:00 am – 5:00 pm (PST)
We are always ready to support you and want to bring you the best shopping experience.
Customer Rights
We are committed to protecting the rights of customers and are always ready to listen to any feedback to improve our services. Please rest assured that all returns and refund requests will be processed fairly and promptly.
We look forward to receiving your support and feedback to further improve and develop. Thank you for accompanying mazie.store!